On the 'Before we start.' screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue When presented with the initial ESET screen, click on ' Get Started'. Go to the saved file, and double click it to get started. Save the file to your system, such as the Downloads folder, or else to the Desktop.It will start a download of ' esetonlinescanner.exe' Please run the following ESET Online Scanner and perform a Full ScanĬlick the following link to save the installer for ESET Online Scanner The logs do not indicate any type of infection, but we can do another scan if you like.

I would simply ignore the detection by AdwCleaner if you made a shortcut yourself. Please do NOT copy and paste.įor the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

Malwarebytes adwcleaner mac